Frequently Asked Questions

How much does it cost?

12,500 TL + VAT per year for a single branch. Visit our pricing page for details and multi-branch setups.

What is the contract length?

Annual. After the 14-day free trial, the subscription starts — renewal is required after 1 year.

When can I start using it?

Your application is approved within 24 hours. The 14-day free trial begins — set up and test your menu during this time. Once the trial ends (if you're happy), your annual subscription begins.

Does my own domain work? (like menu.mycafe.com)

Yes, custom domains are supported. Just let us know during setup — we handle DNS + SSL installation at no extra cost.

How many products can I add?

Unlimited. There's no cap on categories or products.

How many languages do you support?

Currently 5 — Turkish, English, Azerbaijani, Russian, Uzbek. We'll expand to 10 in the future. Each product, category, and allergen is translated individually.

Do menu updates appear instantly?

Yes. The moment you change a price, customers see the new price — no reprinting needed.

How do I pay?

Two options — bank transfer or a PayTR payment link (credit card, secure checkout). Payment is collected at subscription start.

Is my data secure? Is it GDPR / KVKK compliant?

Yes. Our servers are in Türkiye and KVKK-compliant. Visitor IPs are auto-anonymized after 90 days, passwords are bcrypt-hashed, and all traffic is over HTTPS.

How is technical support provided?

24/7 support via email. Our super admin team is directly reachable.

How long does setup take?

Your application is approved within 24 hours. Since you enter the content yourself, menu setup depends on you — typically done in about 15 minutes.

I have multiple branches, how does that work?

For multi-branch setups we generate both a general (main) QR code and branch-specific QR codes. Scanning the general QR brings up a branch selector. Scanning a branch QR goes directly to that branch's menu. Categories and products are defined centrally — branch-level stock and pricing are managed separately. (This feature will be live soon.)

Who enters the content (products, categories, photos)?

You do. Adding products, editing, and uploading photos from the panel is easy — drag-drop ordering, one-click active/inactive.

Is there Excel bulk import?

Coming soon. For now you enter content item-by-item from the panel. Excel import is under development.

Do you offer API access?

Yes. Your POS/ERP software can add, update and delete categories and products, and push price changes instantly with a business-specific API key. Every request is logged with IP address and reported in the panel. Image upload is not included in the API — images are managed from the panel.

Can I back up my data?

Coming soon — from the panel with "Back up my data" you'll be able to download all your categories, products, translations, and settings as a single multi-tab Excel file. For now, message us on WhatsApp when you need it and we'll send it manually.